Privacy policy

Privacy Policy

Last updated: March 10, 2026

Grovian Garden operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Service”). Grovian Garden is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with the Service or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read and understand this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified such that it cannot reasonably be used to identify you.

Depending on how you interact with our Service, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Details: Name, address, billing address, shipping address, phone number, and email address.
Financial Information: Credit card or debit card numbers, payment card details, financial account information, transaction details, and payment confirmations.
Account Information: Username, password, security questions, preferences, and account settings.
Transaction Information: Items viewed, cart activity, wishlist, purchases, returns, exchanges, or cancellations.
Communications With Us: Information provided during customer support inquiries or other interactions.
Device Information: IP address, browser type, network connection, and other unique identifiers.
Usage Information: Browsing activity and interactions with our website.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you: When you create an account, use the Service, or communicate with us.
Automatically through the Service: Through cookies and similar technologies.
From our service providers: Third-party partners supporting our technology.
From partners or other third parties.

How We Use Your Personal Information

Providing, Personalizing, and Improving the Service: Fulfilling contracts, processing payments, managing orders, and recommending relevant products.
Marketing and Advertising: Sending promotional communications via email, text, or mail, and displaying targeted advertisements.
Security and Fraud Prevention: Authenticating accounts and detecting potential illegal activities.
Communicating With You: Providing customer support and responding to inquiries.
Legal Compliance: Complying with applicable laws and protecting our rights and safety.

How We Share Personal Information

We may disclose your personal information to third parties in the following circumstances:

Shopify, vendors, and service providers: For IT management, payment processing, shipping, and data analysis.
Business and marketing partners: For personalized advertising across various platforms.
Third parties when you request or consent: Such as shipping carriers or social media integrations.
Our affiliates or corporate group.
Business transactions: In connection with mergers, acquisitions, or restructuring.

Relationship with Shopify

Our Service is hosted by Shopify, which collects and processes personal information to provide and improve the Service. Information may be transmitted outside your country of residence. To learn more, please visit the Shopify Consumer Privacy Policy.

Security and Retention

While we take reasonable measures to protect your information, no system is completely secure. We retain personal information for as long as necessary to maintain your account, provide the Service, and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the right to access, delete, correct, or request a copy of your personal data. You may also opt out of targeted advertising or manage communication preferences by using the unsubscribe links in our emails.